Brooklyn Medical Practice

65 Mansfield Road, Heanor, Derbyshire, DE75 7AL

Current time is 08:31 - We're open

NHS

Telephone: 01773 712552

Out of Hours: 111

Latest News (click title to open):

Coronavirus

Appointments

WE ARE CURRENTLY ASKING ALL PATIENTS WHO REQUEST AN APPOINTMENT, FOR INFORMATION ON ANY RECENT SYMPTOMS OR POSSIBLE CONTACT WITH A CONFIRMED CASE OF CORONAVIRUS.

CONSEQUENTLY WE HAVE DISABLED OUR ONLINE BOOKING SYSTEM.

THANK YOU.

To make an appointment with the doctor please call in or telephone the surgery (01773 712552 / 715955).

You may see any of the doctors, although we do ask that you try to stay with one doctor for each problem if possible to help provide continuity of care.  Routine appointments with a doctor are usually available within one or two days, but if you are unable to wait then the surgery runs an URGENT triage service each day. This service is available for those patients who feel they need to be seen on the same day for URGENT MEDICAL PROBLEMS.  Patients will be assessed over the telephone by our Nurse Practitioner or GP on duty for the day, and be seen and treated if needed, but also redirected to another GP if more appropriate. You NO LONGER have to phone at exactly 08:00am on the day as the Triage service is available between 08:00 – 15:30 each day.

Our Nurse Practitioner can offer advice and treatment on many minor ailments that DO NOT need to be seen by a GP.  Please pick up a leaflet in reception for more information on this service or download below:

Triage Patient Leaflet

Routine Appointments

A routine telephone appointment is 10 minutes long. Please remember a separate appointment is needed for each patient. If you have several problems to discuss with the doctor please ask to book a double (20 minute) appointment. We do our best to run to time but emergencies or complex cases may sometimes cause us to run late. Reception staff will try to let you know when this happens.

We are providing routine face-to-face appointments with the GPs and nurses but these are only available when pre-booked with reception staff, GP or nurse.

Nurse Appointments

Appointments with the practice nurse can be made in the same way. The nurses are available to deal with chronic disease management (including Heart Disease, Diabetes and Asthma), immunisation (including travel inoculation and advice), cervical smears, all injections, well-person checks, dietary or general health advice and some family planning.

Extended Hours Appointments

The Extended Hours service in the late evening (see opening times) is provided for those patients who find it difficult to attend during normal surgery hours because of work etc. This is not an emergency service and is ONLY for pre-booked routine appointments. Unfortunately during this time we are not able to deal with general enquiries or ‘walk-in’ patients.  Unfortunately this service has been put on hold whilst we are still dealing with the pressures of the pandemic, and we will update you when this service is due to re-open.

Telephone Advice

If you have a routine query and wish to discuss any matter on the phone with the doctor or practice nurse, please call and leave your name and number with the receptionist (before 10:30 if possible), who will then be able to arrange a telephone consultation at a more convenient time for you.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist at the time of booking and she will arrange this for you.

Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED