Appointments

Appointments System

To make an appointment with the doctor please call in or telephone the surgery (01773 712552 / 715955).

You may see any of the doctors, although we do ask that you try to stay with one doctor for each problem if possible to help provide continuity of care.  Routine appointments with a doctor are usually available within one or two days, but if you are unable to wait then the surgery runs a Nurse Practitioner triage service each day. This service is available for those patients who feel they need to be seen on the same day.  Patients will be assessed by our Nurse Practitioner, also be seen and treated if needed, but redirected to a GP if more appropriate. You NO LONGER have to phone at 08:00am for an appointment on the day. The Nurse Practitioner is available between 08:00 – 15:30 each day.

Our Nurse Practitioner can offer advice and treatment on many minor ailments that DO NOT need to be seen by a GP.  Please pick up a leaflet in reception for more information on this service or download below:

Triage Patient Leaflet.pdf

Routine Appointments

A routine appointment is 10 minutes long. Please remember a separate appointment is needed for each patient. If you have several problems to discuss with the doctor please ask to book a double (20 minute) appointment. We do our best to run to time but emergencies or complex cases may sometimes cause us to run late. Reception staff will try to let you know when this happens.

Nurse Appointments

Appointments with the practice nurse can be made in the same way. The nurses are available to deal with chronic disease management (including Heart Disease, Diabetes and Asthma), immunisation (including travel inoculation and advice), cervical smears, all injections, well-person checks, dietary or general health advice and some family planning.

Extended Hours Appointments

The Extended Hours service in the late evening (see opening times) is provided for those patients who find it difficult to attend during normal surgery hours because of work etc. This is not an emergency service and is ONLY for pre-booked routine appointments. Unfortunately during this time we are not able to deal with general enquiries or 'walk-in' patients.

Telephone Advice

If you have a routine query and wish to discuss any matter on the phone with the doctor or practice nurse, please call and leave your name and number with the receptionist (before 10:30 if possible), who will then be able to arrange a telephone consultation at a more convenient time for you.

Home Visits

If you are housebound or too ill to attend the surgery, then please contact reception before 10:30 in the morning, if possible.

A receptionist will ask for a brief description of the problem to pass on to the doctors. The staff will be happy to answer any queries should you be unsure.

Visits will normally be done between 12:30 and 14:30.

If you feel like the problem is more urgent then please let the receptionist know, or contact NHS 111 for more urgent advice.

Winter Pressures

In order to help ease the workload pressures faced by Accident and Emergency departments over the winter period, we shall be responding to requests for home visits from 09:30 each day. If you need a home visit please contact the surgery as early as possible, as home visits will be done during the morning rather than in the early afternoon.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended GP Access

We are pleased to announce that Brooklyn Medical Practice is now part of Amber Valley Health Limited (AVH) along with the following practices:

Crich Medical Practice, Ivy Grove Surgery, Kelvingrove Medical Centre, Jessop Medical Practice, Parkside Surgery, The Park Surgery, Somercotes Medical Centre and in collaboration with Ripley Medical Centre.

We aim to improve the service and access to GPs for our patients and from Saturday 1st September 2018 AVH has been offering extended appointments, on late evenings during the week, and Saturday and Sunday mornings.

These are at the new Amber Valley Health GP Hub in Ripley, at the Church Farm Primary Care Centre, Steeple Drive, Ripley DE5 3TH

The opening times of the hub are Monday to Friday 18:15 – 20:00 Saturdays and Sundays 08:45 – 11:45.

Please note, all AVH GPs and staff members are from one of the local practices named above.

The Amber Valley Health GP Hub is open for pre-booked appointments only.

To book an appointment, or for any further information please contact our reception staff as usual.

You can also visit http://ambervalleyhealth.co.uk or pick up a leaflet in our reception area.

 

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